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Terms and Conditions

Last updated: 9 August 2026. These Terms and Conditions apply to Xermes PR ("Xermes", "we", "our" or "us"), a company carrying on the business of the collection, sorting, treatment and recycling of waste electrical and electronic equipment (WEEE) and other recoverable waste streams.

These Terms and Conditions (the "Terms") govern your use of our website, our mobile applications and the services we provide. Please read them carefully. They are governed by the law of Greece and by applicable European Union law, including Directive 2011/83/EU on consumer rights, Directive (EU) 2019/771 on the sale of goods and Directive 2000/31/EC on electronic commerce, as transposed into national law - in particular Law 2251/1994 on Consumer Protection, as amended.

1. Acceptance

By accessing our website, downloading or using our applications, creating an account, or placing an order or a request for services, you confirm that you accept these Terms and agree to comply with them. If you do not accept them, you must not use the website, the applications or the services.

If you are entering into these Terms on behalf of a company or other organisation, you confirm that you have authority to bind it, and "you" means that organisation.

2. Definitions

  • Applications - our mobile applications (Sales, Management, Operations, Processing, Recycle and Ecommerce).
  • Services - the goods and services we supply, as described on the website, in the Applications, or in a quotation or service agreement.
  • Consumer - an individual acting wholly or mainly outside their trade, business, craft or profession.
  • Business customer - any customer that is not a Consumer.

3. Eligibility and accounts

You must be at least 18 years old and legally capable of entering into a binding contract to use the Services. Accounts are personal to the user they are issued to. You are responsible for keeping your credentials confidential, for all activity under your account, and for telling us promptly if you believe your account has been compromised. We may refuse to create, or may close, an account where the information given is inaccurate or where these Terms have been breached.

4. Licence to use the Applications

We grant you a limited, revocable, non-exclusive, non-transferable licence to install and use the Applications on devices you control, solely for your own internal business or personal use in connection with the Services. You must not sublicense, rent, sell or otherwise make the Applications available to third parties. Your use of the Applications is also subject to the terms of the app store you obtained them from.

5. Acceptable use

You must not:

  • Use the website, Applications or Services for any unlawful purpose, or in breach of any applicable law or regulation;
  • Attempt to gain unauthorised access to any part of our systems, or to any account other than your own;
  • Introduce malware, or interfere with or disrupt the integrity or performance of the website, the Applications or the underlying infrastructure;
  • Scrape, harvest or systematically extract data, or use automated means to access the Services other than through an interface we have expressly provided;
  • Misrepresent your identity or your authority to act;
  • Upload content that is unlawful, defamatory, infringing or offensive.

6. Orders and contract formation

Information on the website and in the Applications is an invitation to treat, not a binding offer. Your order is an offer to buy or to engage our services. A contract is formed when we send you confirmation of acceptance. Before you place an order we will give you, in clear and comprehensible form, the information required by consumer law, including the main characteristics of the goods or services, our identity and address, the total price including taxes and any delivery charges, the arrangements for payment and delivery, and the conditions and time limit for exercising the right of withdrawal.

Prices are shown in euro and, unless stated otherwise, include value added tax at the applicable rate. Delivery costs are shown separately before you confirm the order. You will receive confirmation of the contract on a durable medium.

7. Right of withdrawal (consumers, distance contracts)

If you are a Consumer buying at a distance, you have the right to withdraw from the contract within 14 days without giving any reason. The period runs from the day you, or a third party you name, take physical possession of the goods - or, for a contract for services, from the day the contract is concluded.

To exercise the right, tell us of your decision by a clear statement sent to info@xermes.gr or to our postal address above. You may use the model withdrawal form set out in Annex I(B) to Directive 2011/83/EU, but you do not have to. Sending your notice before the 14 days expire is enough.

If you withdraw, we will reimburse all payments received from you, including the standard delivery cost, without undue delay and no later than 14 days from the day we are informed - though we may withhold reimbursement until we have received the goods back or you have supplied evidence of sending them. Reimbursement is made using the same means of payment you used, at no cost to you. You must send the goods back without undue delay and in any event within 14 days of telling us; you bear the direct cost of returning them, and you are liable only for any diminished value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

The right of withdrawal does not apply to the categories excluded by law, including goods made to your specification or clearly personalised, sealed goods unsealed after delivery which are not suitable for return for health protection or hygiene reasons, and services fully performed with your prior express consent and acknowledgement that you would lose the right once performance was complete.

8. Legal guarantee of conformity

As a Consumer you have a legal guarantee that goods conform to the contract. We are liable for any lack of conformity which exists at the time of delivery and becomes apparent within two years of delivery, in accordance with Directive (EU) 2019/771 as transposed into the law of Greece. You are entitled to have the goods brought into conformity by repair or replacement, or to a proportionate price reduction or termination of the contract, on the conditions set out in that legislation, free of charge. For second-hand goods a shorter liability period may be agreed where the law permits, and where that applies it is stated clearly on the product page. This legal guarantee applies in addition to, and is not limited by, any commercial warranty we offer.

9. Services: collection, treatment and recycling

Where we provide collection, refurbishment, data erasure, recycling or treatment services, the scope, price and timetable are set out in our quotation or service agreement, which forms part of the contract between us.

  • Your warranties. You warrant that you own the items handed to us or are authorised to dispose of them, and that you have correctly declared and classified any hazardous or restricted material, including where a waste transfer or shipment document is required.
  • Data on devices. Unless we have expressly agreed to perform data erasure or destruction, you remain responsible for removing personal and confidential data before handing over any device or medium. Where we do perform erasure or destruction, we do so to the standard stated in the service agreement and issue the corresponding certificate.
  • Waste documentation. Movements of waste are documented as required by the applicable waste and WEEE legislation, and the necessary identification and transfer documents accompany each consignment.
  • Transfer of title. Title in items handed over for recycling or treatment passes to us on collection unless the service agreement says otherwise. Items are not recoverable once treatment has begun.

10. Environmental and regulatory compliance

We hold the permits and registrations required for our activities and handle material in accordance with EU and national waste and WEEE legislation and the conditions of those permits. Certificates we issue reflect the treatment actually carried out.

11. Complaints and dispute resolution

Please contact us first at info@xermes.gr. We aim to acknowledge complaints promptly and to resolve them within a reasonable period. If we cannot resolve the matter, Consumers may refer the dispute to the Hellenic Consumer Ombudsman (Synigoros tou Katanaloti). Please note that the European Commission's online dispute resolution platform ceased operating on 20 July 2025 and is no longer available.

13. Intellectual property

The website, the applications, and all software, text, graphics, logos, layouts and other material on them are owned by us or our licensors and are protected by intellectual property law. We grant you no rights in them other than the limited right to use them as set out in these Terms. You must not copy, modify, reverse engineer, decompile, republish, sell or create derivative works from any part of them except to the extent the law expressly allows.

14. Content you provide

You remain the owner of data, photographs and other content you upload. You grant us a non-exclusive licence to host, store, reproduce and process that content to the extent necessary to provide the services, to keep records required by law and to defend legal claims. You are responsible for ensuring you have the right to provide the content and that it does not infringe the rights of others or break the law.

15. Third-party services

The website and applications may link to or interoperate with third-party services, including app stores, payment providers, mapping and delivery services. We are not responsible for those services, and your use of them is governed by their own terms and privacy policies.

16. Availability and disclaimers

We aim to keep the website and applications available and accurate, but we provide them on an "as is" and "as available" basis. We do not warrant that they will be uninterrupted, error-free or free of harmful components, and we may suspend access for maintenance, security or operational reasons. Information published on the website is general information and does not constitute professional advice.

17. Limitation of liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited - including, where you deal with us as a consumer, your mandatory rights under consumer protection law.

Subject to that, we are not liable for indirect or consequential loss, loss of profit, loss of business, loss of anticipated savings, loss of goodwill or loss of data arising from your use of the website, the applications or the services; and our total liability arising out of or in connection with the services in any twelve-month period is limited to the total amount paid or payable by you to us for the services in that period.

18. Indemnity

If you use the services as a business, you agree to indemnify us against claims, losses and reasonable costs arising from your breach of these Terms, your misuse of the services, or your failure to hold the rights or permissions necessary for material you provide to us.

19. Suspension and termination

You may close your account at any time. We may suspend or terminate your access if you breach these Terms, if we are required to do so by law, or if we reasonably suspect fraud, security risk or misuse. Termination does not affect rights and obligations that have already accrued, and clauses which by their nature should survive termination will do so.

20. Confidentiality

Each party will keep confidential the other party's non-public information disclosed in connection with the services, use it only for the purposes of the engagement, and protect it with no less care than it applies to its own confidential information. This does not apply to information which is or becomes public through no breach, was lawfully known before disclosure, or must be disclosed by law.

21. Force majeure

Neither party is liable for failure or delay in performing its obligations caused by events beyond its reasonable control, including natural events, fire, flood, epidemic, war, civil unrest, industrial action, failure of telecommunications or utilities, government action and restrictions on transport. The affected party will notify the other and use reasonable efforts to resume performance.

22. Changes to these Terms

We may amend these Terms from time to time. The version published on this page is the current one and the date at the top shows when it was last changed. Changes take effect when published, except that changes affecting an order or contract already placed will not apply to that order or contract without your agreement. Continuing to use the website, applications or services after a change means you accept the amended Terms.

23. Severability and entire agreement

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in force. These Terms, together with our Privacy Policy and any signed service agreement or quotation, form the entire agreement between us in relation to their subject matter. Where a signed service agreement conflicts with these Terms, the signed agreement prevails.

12. Governing law and jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them, are governed by the law of Greece. The parties submit to the jurisdiction of the courts of Thessaloniki, Greece. Where you are a Consumer, this choice does not deprive you of the protection of the mandatory provisions of the law of the country in which you are habitually resident, in accordance with Article 6 of Regulation (EC) No 593/2008 (Rome I), and you may bring proceedings in the courts of that country.

24. Contact

Xermes PR
11th km Thessaloniki-Kilkis, Neochorouda, 54500 Thessaloniki, Greece
Company registration number: 800657706
Email: info@xermes.gr
Telephone: +30 2310 784400
Website: https://www.xermes.gr